Objective

A world leading European travel and tourism corporation sought to harmonize and eventually consolidate/ centralize its Services operations across locations and brands in order to improve financial as well as quality performance and, moreover, to be ready for healthy anorganic growth.

Solution:

• Program (from strategy and planning to execution) to define a new target operating model, standardize process and systems, and eventually relocate and centralize all operations in a Shared Service Center, thereby transforming from independently operating sites into a “one world” environment while at the same time drastically reducing overhead, management, and administrative structures and cost within the group

Results:

1. Business sites for services operations before/ after: 17 / 1
2. Level 4 processes before/ after: 223 / 54
3. Systems environments before/ after: 6 / 1
4. Supporting systems before / after: 49 / 8
5. Environment before:

• independent local operations, each with their own management, processes, and systems
• Low transparency
• Hardly possible to steer and control
• No realization of economies of scale etc.
• Not ready for growth
• Merely impossible to scale

6. Environment after:

• The opposite of environment before
• Remark: this is a core competency and service which I did/ do as well for other corporate functions, especially also in Finance, Sales, and HR